Editorial Policy, Complaints Procedure & Data Protection

EDITORIAL POICY

The Moorlander has agreed to adhere to the Editorial Code of Practice as laid down by The Independent Press Standards Organisation (IPSO). The Code sets out the rules that newspapers and magazines regulated by IPSO have agreed to follow. Details can be found at https://www.ipso.co.uk/editors-code-of-practice/

COMPLAINTS PROCEDURE
The Moorlander is committed to working within and adhering strictly to the Editors Code of Practice.

However, if any person feels we have breached the code in any way and wishes to make a complaint, please submit your complaint, in writing to the publisher e.partridge@themoorlander.co.uk in accordance with the following steps.

All complaints must include the name and date of the publication, with reference to the specific article in question. Please include the URL of the article if possible, and/or link to any image or video.
A detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the Editors Code of Practice you believe the publication has breached.

Who can complain?
Complaints must be made on behalf of a named individual only. This includes complaints where businesses and organisations are involved
In submitting a complaint, you must provide your full name, address, phone number and email.

What can I complain about?
You can complain about any article, in print or online, including words, images and audio/video content.
You can also complain about the conduct of an individual journalist or employee of the publication in question, with reference to specific (if any) clauses of the Editors Code which are in breach

Time Limit
Complaints must be contemporaneous and must be made within four months of publication.
The publication will endeavour to respond to the complainant within 21 working days.

Complaints process
The editor will confirm receipt of the complaint within three working days by contacting the complainant via email.All complaints will be dealt with by the editor of the publication that published the article, and/or the employer of the named individual.
The editor will investigate the complaint to the best of his/her ability, in respect of the Editors Code of Practice, and respond accordingly.
If we uphold your complaint, we will inform you of the remedial actions taken or to be taken.
If the complainant is not satisfied with the suggested resolution, the are free to seek the advice of a media lawyer.

DATA PROTECTION

Confidentiality
All information provided to e.partridge@themoorlander.co.uk will be handled sensitively and within the boundaries of the Data Protection Act 1998.

Browsing www.themoorlander.co.uk
By browsing our website, we do not collect any personally-identifiable information about you. The website analytics are processed by google analytics. Like most websites, we track the visitors viewing our page but again there is never any personally identifiable data held. The information taken may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in the google analytics log files, including but not limited to IP addresses, is linked to personally identifiable information.

When emailing us
When sending us a email The Moorlander we will store your IP address, email address and possibly phone number to get in touch with you. We will use your IP address to determine whether email may be spam, this is to stop our email inbox getting full of spam, this will also be the case when making a support ticket all software used to access support tickets or emails will be kept up-to-date and all emails and sensitive data will be encrypted and will only be accessed by people that need the information

Giving us your personal information
When filling out forms at www.themoorlander.co.uk we will ask you for information such as your home address, phone number and of course payment details. We will use your home address or business address to verify your payment details and of course send you invoices if needed. We will use your email address to often send you updates about any maintenance may be occurring that may affect you or of course, invoices for payment of services, you have the right to see all information we hold about you. If you wish to see information on yourself, please email us e.partridge@themoorlander.co.uk and will gladly give all information we hold about you. All information we hold is stored with our data protection rules compliant accounting system through Xero and only accessible through their security portal protected by passwords and 2 step authentication. 

Right to complain
If you feel your data is breached in any way you, of course, have the right to complain to ICO (Information Commissioner’s Office).

Eric Partridge is the DPO (Data Protection Officer) for The Moorlander Ltd and will analyse data security on an annual basis.

UPDATED 27.01.2021