SWASFT call handler Smartphone technology is helping South Western Ambulance Service NHS Foundation Trust (SWASFT) to reach patients virtually within seconds. Clinicians in the ambulance control rooms are asking some 999 callers to use their phone camera to help them to assess the patient’s injuries or illness and decide what treatment is required. With their permission the caller is sent a text message asking them to click and accept a link to send a live stream from their camera phone to the clinician. The GoodSAM Video Consultation platform enables the clinician to see the patient on their screen...